A New Zealand couple received a refund of $1,410 after enduring an unpleasant situation on a 13-hour flight from Paris to Singapore with Singapore Airlines. They had paid for seats in premium economy class but were relocated to economy class, next to a dog that snored, drooled, and emitted gas.
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Initially, the couple received only gift vouchers worth $73 each, but after insistence, the airline agreed to reimburse the difference between the classes, totaling approximately $1,410. The couple revealed to Insider that they plan to donate the amount to a charity that provides guide dogs for visually impaired individuals.
The couple emphasized that the issue was not just financial, but about holding those responsible accountable, as they believed they should have been informed in advance about the presence of the dog on the flight.